In the unlikely event that your product arrives damaged in any way, we will replace it. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Size Exchanges – Products are printed to order, so please ensure you check your sizing before placing an order. Unless faulty, returns are at our discretion and we reserve the right to refuse returns due to the wrong size being ordered. PLEASE CHECK THE SIZE CHART BEFORE ORDERING.
Please contact Customer Services at Customerservice@frankstephenson.com to return products.